FAQ: Land of Eem
For the most up-to-date information about the status of our project, check our project updates on Backerkit Crowdfunding!

What age range is this game suitable for?

Land of Eem is recommended for ages 12 and up, however, younger children can easily play as well with help.

Last updated: July 19, 2022 15:43

I need assistance with my pledge or have a question about the campaign, who should I contact?

Please reach out with customer service related issues to [email protected].

Last updated: July 19, 2022 15:44

How and when can I add-on items?

You will receive an email after the campaign ends to collect your address and payment for shipping. This email will link to your BackerKit account and provide access to the add-on store where you can purchase the add-on items at an exclusive backer discount!

Last updated: July 19, 2022 15:48

What is the estimated fulfillment date?

Anticipated fulfillment timeframe is Third Quarter 2023. We will post regular updates on the campaign with manufacturing progress and more specific dates once we secure them from our partners.

Last updated: July 19, 2022 15:48

Is shipping included in the price of the pledge tiers?

No, shipping will be collected via the survey you will be sent from BackerKit via email several weeks after the campaign ends.

Last updated: July 19, 2022 15:48

I'm so excited about this game and would love to send one to a friend! Can I pledge for multiple tiers and have them shipped to separate addresses?

Unfortunately, you can only pledge for one tier per account and all items in the pledge associated with that account will ship at once to the one address provided. Additional copies of the game and all of the add-on items will be available for you to purchase for gifts in the add-on store post campaign. If you would still like a pledge to ship directly to a friend or family member, you can pledge under a separate account and purchase another tier to be sent to their separate address.

Last updated: July 19, 2022 15:49

How and when will the digital files be delivered?

The digital files will be delivered via Backerkit and the website Drive Thru RPG. Why two places? Many gamers like to have their digital files collected in one place and Drive Thru RPG provides a great resource for that! For Backerkit you will receive an update in the same BackerKit account you access post campaign to provide your shipping and add-on purchases when the file is available. This will happen after all orders are locked and payment has been collected. For Drive Thru RPG, you will receive an email when the files have been uploaded. Digital fulfillment will begin before physical fulfillment and we will post an update in the campaign with a timeline once those files are complete.

Last updated: July 19, 2022 15:49

I am a retailer and have a question about my pledge.

Please reach out to our Wholesale Manager at [email protected] for retailer related questions.

Last updated: July 19, 2022 15:49

If I switch my pledge level, will I keep my Day 1 Freebies?

Yes! Your pledge is always tied to the date and time you initially pledged, so your Resting Lich Shirt and/ or Catypillar Patch are SAFE! Feel free to upgrade your pledge at any point during the campaign to another pledge level AND keep your Day 1 Freebies!

Last updated: July 19, 2022 15:57

How will I know that I am receiving the Day 1 Freebies?

As long as you pledge before Thursday July 14th at 11:59pm ET then you are all set to receive the Cattypillar Patch (all physical tiers) or Cattypillar Patch + Resting Lich Face T-shirt (The Land of Eem Box Set or The Bard Supreme Set). You will see your freebies added to your pledge when you receive your post campaign BackerKit survey. If you have any questions please contact [email protected].

Last updated: August 10, 2022 10:10

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Backerkit Crowdfunding!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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